I'd like a refund

• If you would like a refund please contact a member of the team via live chat or phone with your name, postcode and the reason being you requesting the refund.

• Please be mindful that there is a £10 cancellation fee depending on the status of your order.

• Please note that if your order has been dispatched, we cannot issue you a refund for safety reasons. You can read more about this policy here.

• If the item arrived damaged please contact a member of the team right away.

• If it did not arrive at the time promised, we can issue a refund for the delivery charge, please note that the tracking details obtained from Royal Mail will need to support the claim.

• If you're unhappy with the medication or our service please get in touch via live chat, email: support@instantecare.co.uk or phone and a member of the team will help you.

Updated on: 03/07/2019