Instant eCare Helpdesk
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Frequently Read Articles
My order is stating that it is ‘pending.’ What does this mean?
Will I receive tracking details once my order has been dispatched?
Why have you taken a payment before my order has been approved?
Can I order more medication to stock up?
I’d like to cancel my order.
I have not received an email confirmation, what should I do?
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Read our frequently asked questions.
What to expect once your order has been dispatched.
Payment & Refunds
FAQ's regarding payment, refunds, or cancellations.
Queries you may have before placing an order.
Learn more about Instant E-Care!
Health information regarding your medication.
Learn more about receiving test results.