Instant eCare Helpdesk
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Health information regarding your medication.
When can I next re-order?
Re-ordering limits depend on the medication, your condition and your GP's guidance. For high-risk medication, customers can order up to 100 tablets per month. More details regarding ordering opioids can be found at the following link: Opioid ordering limit If you require more antibiotics it is advised that you visit your GP first. We do not generally prescribe antibiotics more than once, in order to minimise
What is antibiotic resistance?
Antibiotic resistance is where bacteria become resistant to the effects of antibiotics. If you do not finish your course of antibiotics while you are infected, the bacteria causing your infection can become immune to the antibiotic medication, making you unwell again. Watch our informative video for clarity here: If you are still concerned, we recommend visiting your GP for advice. Please note that it can take up to 7 days after
How do I take the medication that I've received?
Please always follow your doctor’s instructions. A Patient Information Leaflet can be found inside the box supplied to you. For clarity, dosage instructions can be found on the specific product page, along with a PDF version of the patient information leaflet. Please ensure you follow the instructions and dosage requirements carefully. If you would like to talk directly to our registered pharmacist please email us with the subject 'Pharmacist' to email@example.com
I'm experiencing side-effects from the medication. What shall I do?
Please contact a medical professional as soon as possible. You can call NHS direct on 111 for further advice. If you are having trouble breathing or experiencing pains in your chest please call 999. Please note: all of the medication that we supply is from a registered supplier and is perfectly safe to take.