Instant eCare Helpdesk
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Learn more about receiving test results.
How long will my test results take?
It usually takes 2-3 working days after sending your sample to the lab before we receive the results. It may take longer depending on the laboratory’s workload. Once we have received your results a member of the clinical team will call you with the results. Proof of identity may be asked before any confidential information is shared. If you have any preference on how you would like to be contacted please make this clear with the team via live chat or phone.
My test has come back positive, what shall I do?
We provide sexual health treatment that you can purchase from our website. It's important that you inform your sexual partners that you have been tested positive. Visit your local GUM clinic or GP for further clarity.