If you would like a refund please contact a member of the team via live chat or phone with your name, postcode and the reason being you requesting the refund.

Please be mindful that there is a £10 cancellation fee depending on the status of your order.

Please note that if your order has been dispatched, we cannot issue you a refund for safety reasons. You can read more about this policy here.

If the item arrived damaged please contact a member of the team right away.

If it did not arrive at the time promised, we can issue a refund for the delivery charge, please note that the tracking details obtained from Royal Mail will need to support the claim.

If you're unhappy with the medication or our service please get in touch via live chat, email: support@instantecare.co.uk or phone and a member of the team will help you.
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