How will I know that you need more information from me?

• Our prescribers may require further information before they can dispense your order.

• If this is the case, you will be contacted via email or phone by a member of our support team.

• If we are unable to get in contact with you then your order will be held until we have the relevant information we need.

• If you have any requirements or preferences regarding us getting in contact then please let a member of the team know via live chat.

Updated on: 15/11/2018