Articles on: My Order

I want an update on my order

The status of your order can be found via your account under the "My Dashboard" section.

Pending - Your order is being reviewed
Approved - Your order has been approved and is being dispensed by our dispensing team
Cancelled - Your order has been declined
Closed - Your order was refunded
Dispatched - Your order is on its way to you.

Please note: The length of time it takes to dispatch your order depends on the information you have provided. The prescriber may need further information from you before your item can be dispatched.

Updated on: 15/11/2018

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